The parts people ask about twice.

Most major U.S. airlines (American, Delta, United, JetBlue and Alaska) let you rebook a paid fare at a lower price and keep the difference as a travel credit, usually valid a year from purchase. Those are the carriers whose published rebooking rules make this work predictably, and they are what the Farewatch eligibility engine is built around.

Southwest's Basic fares are the main exception. Other airlines' fare rules vary widely and many do not allow a like-for-like rebook at all. Farewatch checks whether the rules apply to your specific ticket, and only acts when there is real money to recover.

Basic Economy fares are generally excluded across carriers, because their fare rules do not permit a voluntary rebook. A ticket that has been partly flown is also out, since the rebook has to cover the whole unflown itinerary.

If a ticket is excluded you still see it in your watchlist, with the eligibility reason written next to it, so you are never left guessing why a visible price drop produced no claim.

The same seat, on the same flight, on the same date, priced lower than you paid, on a fare whose rules allow the rebook. Farewatch runs a like-for-like check before anything is prepared, so you are not offered a "saving" that is really a different itinerary or a worse cabin.

Where the airline charges a change fee, that is offset against the drop first. A drop smaller than the fee is not a saving, and Farewatch does not present it as one.

No. Only what is already on your confirmation email: flight, date, cabin, fare paid. Farewatch holds no airline password, and there is nowhere in the system to put one.

Farewatch reprices your exact itinerary every day until the flight departs, so a drop three days out is treated the same as one three months out. Whether it can be claimed is a question of the fare rules on your ticket, not of how close you are to the date.

A travel credit. The airline reissues your ticket at the lower fare and holds the difference as credit in your name, usually valid a year from the original purchase date. Nothing is refunded to your card, and Farewatch never handles the money: it goes from the airline straight to you.

We say this early and often because it is the single thing people most often assume works the other way round.

There is no success fee, because there is nothing to take a percentage of. Plenty of tickets never drop, and plenty of fare rules exclude a rebook, so this is a normal outcome rather than an edge case.

What you still have is the record: every daily check, timestamped, with the price found and the eligibility reason for anything filtered out. On the traveller plan the £10 monthly subscription applies after the free first week whether or not a drop is found. On the agency plan the £650 monthly fee is flat, so a quiet month costs no more than a busy one.

Individual travellers: £10/month, first week free, cancel any time. On top of that, a 10% success fee on the amount recovered above £100. The first £100 is always yours, and recoveries of £100 or less carry no fee at all.

Travel agencies: £650/month per agency with a 14-day free trial and no success fee. The recovered value goes to your client as airline credit, and the reissue fee your agents charge stays with you.

Take the worked example on the home page: a £4,890 business fare that dropped to £4,180.

Credit recovered

£710

First £100, no fee

£0

10% of the £610 above that

£61

You keep

£649 credit

An illustration, not a past result. What any ticket can recover depends on its own fare rules.

That is the airline's decision, not ours. The credit is issued by the carrier under its own terms, and how and when it can be spent is set out in those terms. Read the conditions on the credit the airline issues you, and note the expiry date, which is typically a year from the original purchase.

The booking reference from your confirmation email is enough to open a conversation. To run a check we need four things off that same email: airline and flight number, date, cabin, and the fare you paid.

You can paste the reference into the field on the home page, or paste the whole confirmation email into the contact form and we will read the details off it and reply to confirm what we can watch.

You do, with the claim prepared for you. A fare drop produces a prepared claim and a notification, and you decide whether it goes to the airline. Farewatch does not file anything on your behalf without that approval.

Daily, against your exact itinerary, until departure. Each check is written to an append-only log with a timestamp and the price found, and the log is exportable.

No. Farewatch is an independent service and is not affiliated with, endorsed by or acting as agent for any airline. It reads published fare rules and tells you when they happen to work in your favour.

Yes, any time, on both plans. The traveller plan is £10/month after a free first week, and the agency plan is £650/month after a 14-day free trial.

Not to start. Add PNRs manually or upload a CSV of up to 200 at a time, and Farewatch reads the itinerary, fare paid, cabin class and ticket date. Your agents reissue in their own GDS, under their own credentials.

£650/month per agency, flat, with a 14-day free trial and no success fee. The plan covers whole-portfolio monitoring with a monthly check allowance, which we will size with you during the trial.

Watches on the same flight share one price check, so adding bookings on routes you already cover costs nothing extra. There is an ROI calculator on the agencies page that runs on your own volumes and your own reissue fee.

Whoever you say. Admins configure the account and manage users, agents act on the opportunity queue, and viewers can report but approve nothing. Every action in the audit log carries the user who took it, and a dismissal records the reason.

The audit log. Every fare check, eligibility decision, approval and claim is written once, timestamped, and never edited or deleted. Export it for any date range as your documentation.

Yes. The agency plan requires ARC/IATA accreditation. If you are not accredited, the traveller plan watches individual bookings at £10/month.