Contact
Send us the booking. Or just ask.
One form for both plans. Tell us what you booked and we will confirm what we can watch, or ask a question about eligibility, fees or the audit log and we will answer it straight.
Watching a flight? Include these
- Airline and flight number, and the route
- Date of travel
- Cabin, for example economy, premium or business
- The fare you actually paid
Rather not type it out? Paste the whole confirmation email into the message box. We will read the details off it and reply to confirm what we can watch.
Running an agency?
Add your agency name, ARC/IATA number and roughly how many bookings you ticket each month, and we will come back with demo times. The agency page has the pricing, the ROI calculator and the security detail if you want to read first.
Already asked and answered
Which airlines qualify, why recovered value is a travel credit rather than a cash refund, and what happens when nothing is recovered are all covered in the FAQ.
Write to us.
Everything marked required, plus whatever detail you have. You will land on a short confirmation page once it has sent.
- No airline login, ever. There is nowhere in the system to put one.
- Nothing is submitted to the airline without your say-so.
- First week free on the traveller plan, 14 days free for agencies.
We only need the confirmation
Flight, date, cabin, fare paid. That is the whole picture, and it is already sitting in your inbox.
A real person reads it
We reply to say whether the fare rules on your ticket allow a claim at all, before you pay for anything.
Every check is on the record
Each price check and every action taken is written to an append-only log, timestamped and exportable.